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Support Center

Account Suspended

Your account is currently suspended. Please open a support ticket if you need assistance.

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Reviewing your ticket · Response: 12–24 hours
Ticket closed · Reply below to reopen
Auto-closed after 7 days of inactivity · Please create a new ticket
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My Tickets

Track and manage your support requests

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When you create a support ticket, it will appear here. Our team typically responds within 12–24 hours.

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Common Questions

Find quick answers before opening a ticket

What is the Fair Usage Policy?

Our Fair Usage Policy ensures reliable performance for all customers. It prevents any single account from excessively impacting service quality.

Repeatedly filling and deleting storage is considered unfair usage. We recommend upgrading if you work with large data volumes frequently.

What is your refund policy?
We offer a refund on your first purchase if the service doesn't meet expectations. Contact support within 7 days of purchase.
I can't back up any videos
Open a support ticket with your browser, device, and error message details so we can investigate quickly.
What happens when my subscription expires?
You have 7 days to renew. After that, all backups are permanently deleted.
Can I downgrade my plan?
Not available currently. You can upgrade anytime or contact support for custom arrangements.
How do I stop future charges?
Cancel from your Profile. You keep access until the billing period ends.
Are there bandwidth limits?
No strict limits, but we ask for fair usage. We'll contact you if usage impacts others.
Do you guarantee backup availability?
We maintain high availability but can't guarantee 100% uptime. Download important backups promptly.

New Support Ticket

We typically respond within 12–24 hours

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