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Frequently Asked Questions

What is the Fair Usage Policy?

Our Fair Usage Policy ensures a reliable and high-performance experience for all customers sharing the same infrastructure.

It prevents any single account from excessively impacting service quality for others. While normal and occasional heavy usage is expected, repeatedly filling up storage and deleting files to make room for new backups (churn behavior) is considered unfair usage.

To maintain fairness, the system will automatically prevent new backups once excessive usage is detected. If you frequently work with large volumes of data, we strongly recommend upgrading to a higher-tier plan with significantly more storage. This gives you the space you need without any restrictions.

Higher plans are designed for heavier workloads and offer the best long-term experience.

What is your refund policy?
We offer a refund on your first purchase if the service does not meet your expectations. Please contact support within 7 days of purchase to request a refund.
I can't back up any videos. What should I do?
Please open a support ticket so we can investigate the issue. Provide as many details as possible (browser, device, error message, etc.) to help us resolve it faster.
What happens to my backups if my subscription expires?
You have 7 days after expiration to renew or purchase a new subscription. After this grace period, all your backups will be permanently deleted and cannot be recovered.
Can I downgrade my plan?
Downgrading is not available at the moment. However, you can upgrade to a higher plan anytime. If you need a different plan, please contact support.
I don’t want to be charged in the future. What should I do?
Cancel your subscription from the Billing section. Cancellation takes effect at the end of your current billing period — you will keep full access until then, and no further charges will be made.
Do you have any limitations on bandwidth or traffic?
We do not impose strict bandwidth limits, but we ask all users to use the service fairly. If your usage significantly impacts other customers, we will contact you by email and may temporarily restrict your account until the issue is resolved.
Do you guarantee the availability of my backups?
We work hard to keep the service highly available, but we cannot guarantee 100% uptime. It is your responsibility to download important backups as soon as they are ready to ensure you have local copies.