System: This ticket has been closed. If you need further assistance, please reply this ticket.
System: This ticket has been closed for over 30 days. Please create a new ticket through our support system.
System: We are processing your request. It may take some time for us to respond.
Previous
1
{{ticket.comments.current_page - 1}}
{{ ticket.comments.current_page}}
{{ticket.comments.current_page + 1}}
{{ticket.comments.total_pages}}
Next
Subject
Last Update
Status
{{item.subject}}
{{moment(item.updated_at) .fromNow()}}
{{item.status.toUpperCase()}}
No ticket
Previous
1
{{tickets.current_page - 1}}
{{ tickets.current_page}}
{{tickets.current_page + 1}}
{{tickets.total_pages}}
Next
Frequently Asked Questions
We offer a refund on your first purchase if the service does not meet your expectations.
Please open a support ticket so we can investigate the issue.
You have 7 days to renew or purchase a subscription to prevent data loss. After 7 days, all data will be lost permanently.
No, you cannot downgrade your plan, but you can upgrade to any other plan.
You need to cancel your current subscription to avoid future charges. Cancelling your subscription will not affect your plan until it expires.
No, we do not impose any download limits, but please use the service fairly. If your activity affects other users, we will notify you by email and may temporarily suspend your account without notice until the issue is resolved.
While we strive to offer uninterrupted access to our backup services, please note that we cannot guarantee 100% availability. It is your responsibility to download your backups as soon as they are available to ensure you have the copies you need.